Order Related Query


Order Status

We try our best to share every single piece of information with our valued customers until the product is not delivered safely. 


Keeping this in mind, you can track your order-related information, such as order history, delivery time, order/package status by simply clicking here.


How Will I Find My Order Number?

As we receive international orders as well, our system generates a unique order ID for every order placed by our customers. This order ID is directly sent to the email address provided by the customers at the time of ordering.


So for any query related to ‘How do I find my order number’, you can check your email address provided by you at the time of placing the order. 


For any tracking related information, you can visit our tracking page just by clicking here.


How To Cancel Order?

Apart from the order-related query, we have received questions regarding ‘how to cancel order’ from our customer’s end. For their convenience, here are the possible ways through which you can cancel your order.


You can send your order details along with the cancellation query to our team at 


REMARK:  A minimal cancellation fee will be charged as per the quantity of your order during cancelation. 


The cancelation of the order will only be accepted only if the product has not been shipped. We won’t be able to proceed with the cancellation if the product is ready to be shipped.


We try to refund the amount within 7 working days if there is no delay in the processing timing. In worse circumstances, the refund may take 15-30 days after the date of cancelation.


How Can I Place An Order?

For the queries related to ‘How do I order?’, you just have to follow four simple steps:-



  • Click the product you wish to purchase.
  • Choose the quantity of the product as per your requirement, and
  • Add it to your cart



  • You will have to provide the shipping address along with your details.
  • Please be careful while proving your email address as the system generated order ID will be sent to the respective mail provided by you.
  • We request you to fill in the genuine details as it is the only lead for us to reach you. 



  • In this step, you will be asked to fill in the details of your doctor(Physician) along with your general medical details, such as drug allergies, current treatment, current medications.
  • Followed by the option to upload your prescription.



  • This is the final step where you will have to fill in details regarding payment.
  • Additionally, all the details provided by our customers, including the credit card details, are encrypted for safety purposes.


We request our valued customers to provide their genuine details so that we can deliver their products safely and on time.