Frequently Asked Questions

About Our Online Pharmacy CMS

About Our online Pharmacy? is an online pharmacy and a supplier of generic drugs and brand-name medicines. Our online medical store is headed by experienced & qualified doctors and pharmacists. We offer generic drugs & brand name medicines to individuals. The vision of this online portal is to make medicines available even in the most secluded corners of the world with easy ordering, processing and on time shipment and delivery. The medicines are made available at the cheapest possible price without any compromise on the quality. We strive to be the most trusted and leading online drug store in the world. The drugs available on our online pharmacy are manufactured by leading pharmaceutical companies.

  • Sun Pharma
  • Sunrise Remedies
  • Cipla
  • Abbott Healthcare
  • Cadila Healthcare
  • Torrent Pharma
  • Ranbaxy
  • Ajanta Pharma
  • Lupin
  • Intas Pharma
  • Pfizer
  • GSK etc.

Most of our products need a prescription from a licensed doctor. All of these products are approved by WHO (World Health Organization). Our online drug store is specialized in wide range of quality products.

Is your online drugstore, a licensed pharmacy?

Certainly, our online drugstore, is a licensed pharmacy offering brand-name medicines and generic drugs to our customers at the cheapest possible prices.

Is prescription needed to order from your online pharmacy?

Yes, you need a prescription for prescription medicines. You can upload it while placing an order, or the same can be sent by email as well (as a scan)

How much will I save while placing an order on your online pharmacy?

You will save at least 30 to 50% while ordering from our online pharmacy. However, You can contact us directly for better deals at

Is my purchase related info kept confidential with your online pharmacy?

We measure all parameters to ensure confidentiality of our customers’ information. Our online pharmacy complies with all latest technologies to make sure the database is kept encrypted & it is only accessible to selected team members to process your order. We don't sell our customer’s information in any form to anyone, Individual or Company.

What are all products offered by your online pharmacy,

On our online drugstore, you can find a wide range of brand-name medicines along with their generic versions. We provide a wide range of products to cure many ailments, deficiencies and diseases spread across various categories like- Asthma, Cancer, Diabetes, Infertility, HIV, Eye Care, Men’s Health, Blood Pressure, Beauty & Skin care products to name a few, at a very good price.

How can I become your affiliate partner and get more info about your affiliate network

You can contact our business development team via email-

Whom should I contact for a business partnership with your online pharmacy?

You can contact our business development team via email-

What are Generic drugs-

What exactly are generic drugs?

Generic drugs are the drugs that have exactly the same composition, uses, side effects and routes of action as their brand-name counterparts. They are identical in terms of the active agents, however, the inactive agents may be different.

Are generics safe to use?

Yes, generic drugs must adhere to the same rigid standards of quality as set for their brand-name counterparts.

How come generic drugs are so much cheaper than their brand-name counterparts?

When a drug is manufactured under a brand-name, huge sum of money are spent on the marketing and advertising activities, which adds up to the cost of the product. However, manufacturers of generics, on the other hand, don’t indulge in any such activities, bringing down the marketing cost and hence the resultant cost of the medicine.

Are respective generic versions of all brand-name medicines available?

Manufacturers are authorized to manufacture the generic version of a brand-name medicine only once that drug loses its patent protection. In some cases, even after the patent-protection becomes obsolete, the manufacturer may decide not to manufacture the generic version of a particular drug. About 50% of the brand-name medicines available have generic counterparts.

Order Related Questions

How should I proceed on receiving an incomplete order or a damaged product?

Our online pharmacy, will offer you a refund or ship you a new package (kindly refer to our Refund and Cancellation Policy) in such an event. Notify our customer service agents by sending an email at

How long does a standard delivery take?

The standard delivery takes up to 10 to 12 business days

Can I place a bulk order?

Yes, you can. But only for your personal use.

What is the fastest way to get an order processed?

All orders are valuable and equally important to us, but in case you want your order urgently or in priority basis, you can send us an email at and our customer care team will get back to you.

Can I purchase more than 3 months supply at a time?

Medication shipments in some countries are restricted to three months’ supply unless medically necessary. Larger quantities may be shipped to countries based on the refill written by your doctor. However, for very large order you may be charged extra shipping fee than our normal fee. Moreover, we will contact you and get your confirmation before dispatch.

Can I request medicines with specific expiration dates in my order?

We by default, provide the medication with 6 months’ expiry date, if you are looking for longer expiration date, please contact us at

Why are the prices of medicines so low on your website?

We procure the medications in bulk from reputed manufacturers. We do not compromise the safety and quality of the medications supplied by us.

The generic pills I ordered from your online pharmacy, look different than the ones I usually get from my local drugstore. Why is it so?

The Trademark Laws don’t allow generic pills to be exact replicas of their respective brand-name counterparts, in terms of how they look. This is the reason why generic pills usually look different than their respective brand-name counterparts, though they have the same composition and work in the same way.

If I don’t see my prescription medication on your price list, does that mean it’s not available?

There are thousands of medications available in the market, but there might be a possibility that you may not find the product you are looking for on our website, as all products may not be listed here. But when you search for a product, please make sure to spell the correct product name. You may also contact us at for your product query

I wish to cancel my order. How do I proceed?

In such a situation, you can notify our customer service agents by sending a cancellation request via email at . They will assist you.

What happens if I cancel my order?

A minimal cancellation fee is charged as per the quantity of your order if you cancel the order within 24 hours of placing it. Refund after 24 hours isn't possible.

I wish my packages to be sent to me discretely, is it possible?

All our parcels are bubble wrapped and parcelled in cardboard boxes. We always ensure our customers’ privacy.

Can I get a copy of my receipt for a particular order?

After logging into your account please click on “My orders” for your order receipt.

Account Related Questions

Do I need to log in or register?

You can place an order on our secure site either as a registered user or a guest.

How do I update my shipping address?

By logging into your account please visit the "Account Information" page. Visiting the page enables you to update your contact information. If you want to change your shipping address in the middle of an order or the orders already placed, you should immediately contact us at so that we can ship the order to your chosen address.

How do I change my password?

Please log in to your account and visit the "Change Password" page (Tab). We advise you to choose a strong password to increase the security of your account. Use symbols, numbers, upper and lowercase letters and the length of a password should be around 7 to 14 characters.

How do I order a refill of previous order?

Please log in to your account and visit “My Past Orders” page. Here you will get the details of all your previous orders. You can click the “Reorder” button.

Shipping Related Questions

My online medication order has not been dispatched yet. Why is the hold up for?

Unprocessed payment could be one reason. To know the exact reason, please contact us at

Can the shipping address be modified once the order has been placed with your online pharmacy,

Certainly, if the order has not been processed yet. However, you should understand that our online can not allow you to change the shipping address once your order has been shipped.

How can I enquire about the status of my order?

You can check the status of your order with by logging into your account. An alternative to this is to contact our customer service team via email at . You can even call us and speak with one of our customer service executives at 18888667566.

How will your online pharmacy, deliver my order?

Our online pharmacy,, will deliver your package either via EMS or courier depending on the pin-code corresponding to the shipping address.

My online medication order was shipped but I am unable to track my order, what is the problem?

We update your online account with tracking and shipping details after shipping the order. You can trace your shipment after 7 to 10 days of shipment or once it is cleared by the customs department.

How will your online pharmacy, package my order?

We, at, make sure that the content of your order is not touched by human hands. Each and every order is packed hygienically through machine process.

I received only half of the order I placed. Why?

In case of large orders, we split the entire order into two parcels. For more details, you can contact us at

The order I received contains wrong dosage of medication, what should I do?

We apologise for the inconvenience caused. Please contact us as soon as possible so that we can rectify our mistake and send you the correct one.

Can I return the order after it has been delivered?

The only scenario in which you can return the delivered order is if has delivered wrong medication to you or if the order you received is damaged. In these instances, we will reship your order at the earliest. In no other situation, return will be accepted.

Payment Related Questions

How can I pay for the drugs I order from your online pharmacy, accepts debit card, e-cheque and direct bank transfer (DBT) as different modes of payment.

How long does it take to show the refund im my account?

Generally, the refund is shown in 7 business days, but sometimes due to the processing time the refund may take 15 to 30 days. In case you don’t receive the refund, you can contact us at